Cancellation & Return Policy

Cancellation & Return Policy

At Nuvira Moda, every order is prepared and packed carefully to ensure you receive your items in perfect condition.
Because we work with fast processing and limited collections, we do not accept cancellations, returns, or refunds once an order is placed.

Order Changes or Mistakes

If you placed your order by mistake or need to change an item, please contact us within 1 hour of placing your order through our WhatsApp hotline:
📞 +90 552 700 0048
Our team will do its best to assist you before your order is processed.

Return & Refund Policy

For hygiene and quality control reasons, and in accordance with international clothing e-commerce standards, all sales are final.
We do not accept returns, exchanges, or refunds for any reason, including:

  • Wrong size or color chosen

  • Change of mind

  • Delay caused by the shipping carrier or customs

Please make sure to check your size, color, and delivery information carefully before confirming your order.

If your item arrives damaged or incorrect, please contact us within 12 hours of delivery at info@nuviramoda.com or via WhatsApp at +90 552 700 0048 with photos of the product and package. Our team will review the case and support you accordingly.

Customs & Shipping Responsibility

Customs policies vary by country. Any customs duties, VAT, or import fees applied by your country’s authorities or additional handling fees from the shipping company are the buyer’s responsibility and must be paid to receive the shipment.

NuviraModa.com is not responsible for customs delays, product rejection by customs, or any damage caused during shipping.

Contact Us

If you have any questions about this policy, please contact us:
📧 info@nuviramoda.com
💬 WhatsApp: +90 552 700 0048
Or visit our Contact Us page.